HELP CENTER

For any inquiries, kindly submit a ticket using the form below. Please review the FAQs before submitting a ticket to address any potential concerns.


FAQ'S

Yes, the website is not responsible for the accuracy of property listings. The website serves as a platform for property listings, facilitating the connection between sellers and potential buyers. It is the responsibility of the sellers to ensure the accuracy of their listings, including providing truthful and up-to-date information about the properties they list.

Buyers should independently verify the information provided in property listings to ensure its accuracy and suitability for their needs. This may involve conducting due diligence, such as visiting the property, reviewing relevant documentation, and seeking professional advice if necessary, before making any purchasing decisions.

By providing a platform for property listings, the website aims to facilitate transparency and efficiency in the real estate market, but it does not guarantee the accuracy or reliability of the information provided by sellers. Therefore, buyers should exercise caution and diligence when using the website to search for properties.

If you encounter a scam or fraud while using the website, it’s important to take immediate action to protect yourself and report the incident to the appropriate authorities. Here are steps you can take:

  1. Cease Communication: Stop all communication with the suspected scammer immediately. Do not provide any further personal information or engage in any transactions with them.

  2. Document Evidence: Gather any evidence related to the scam, including screenshots of conversations, emails, and copies of advertisements or listings. This documentation will be valuable when reporting the incident.

  3. Report to Website: Contact the website’s support team or customer service to report the scam. Provide them with detailed information about the incident, including the user’s username or profile information, the nature of the scam, and any evidence you have collected.

  4. Report to Authorities: Report the scam to the appropriate authorities, such as local law enforcement or consumer protection agencies. Provide them with all relevant information and evidence to aid in their investigation.

  5. Protect Your Finances: If you have provided any financial information or made payments to the scammer, contact your bank or financial institution immediately to report the fraud and take steps to protect your accounts.

  6. Warn Others: Share your experience with others to help prevent them from falling victim to similar scams. You can warn other users on the website’s community forums or social media platforms.

  7. Stay Vigilant: Remain vigilant when using online platforms and continue to exercise caution when interacting with unfamiliar users or making transactions. Trust your instincts and be wary of deals that seem too good to be true.

By taking these steps, you can help protect yourself and others from falling victim to scams or frauds while using the website. Remember to prioritize your safety and security at all times.

The refund policy for membership and listing fees is that they are non-refundable. Once you have purchased a membership package or paid a listing fee to list a property on our platform, these fees cannot be refunded, regardless of whether you choose to cancel your membership or remove your listing.

We understand that circumstances may change, and you may no longer wish to maintain your membership or list your property on our platform. However, due to the administrative costs associated with processing payments and maintaining our services, we are unable to offer refunds for membership or listing fees.

If you have any questions or concerns about our refund policy, we encourage you to review our Refunds Policy for more details. Additionally, feel free to contact our customer support team if you require further assistance or clarification regarding membership and listing fees.

Thank you for your understanding and continued support of our platform. We strive to provide valuable services to our users and appreciate your participation in our community.

  1. Fill out the provided form: You can access our contact form on our website by navigating to the “Contact Us” or “Support” section. Once there, fill out the form with your name, email address, subject of inquiry, and a detailed message outlining your question or concern. Click submit, and our team will receive your inquiry.

  2. Email us: Alternatively, you can send an email directly to our customer support team. Our email address is contact@realestatefloripa.com. Simply compose an email with your inquiry or concern, providing as much detail as possible, and send it to us. Our team will review your email and respond to your inquiry promptly.

Regardless of which method you choose, rest assured that our customer support team is dedicated to providing you with timely and helpful assistance. We understand the importance of addressing your questions and concerns promptly, and we’ll do our best to resolve any issues you may encounter.

Thank you for choosing RealEstateFloripa.com. We look forward to assisting you!

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